FAQ
❓ Frequently Asked Questions
Got questions? We’ve got answers! Here's everything you need to know about shopping with Pawfields.
📦 1. When will my order ship?
All orders are processed within 1–3 business days, excluding weekends and holidays.
🚚 2. How long does shipping take?
Delivery within the USA usually takes 7 days. Orders to Europe take around 15 days. International shipping times vary.
🔍 3. How can I track my order?
You’ll receive an email with tracking information once your order is shipped. Please allow up to 48 hours for updates.
💳 4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Shopify Secure Checkout.
🎁 5. Do you offer gift packaging?
Currently, we do not offer gift wrapping, but we’re working on adding this feature soon!
🔄 6. Can I return or exchange an item?
Yes! Returns and exchanges are accepted within 14 days of delivery for unused, original-condition items.
📫 7. What if I entered the wrong shipping address?
Please contact us immediately at pawfields_@hotmail.com. If the order hasn’t shipped yet, we can help fix it.
🧸 8. Are your pet toys safe?
Absolutely! All our products are tested for pet safety and made with non-toxic materials.
🌎 9. Do you ship internationally?
Yes, we ship worldwide. Rates and times depend on the destination and are shown at checkout.
🐾 10. Can I personalize my order?
Some toys and accessories are customizable! Please check individual product pages for options.
❌ 11. Can I cancel my order?
If your order hasn’t shipped, we’ll gladly cancel and refund it. Contact us within 12 hours of placing your order.
💌 12. I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder. If still missing, contact us and we’ll resend it.
📦 13. My package is marked delivered, but I didn’t receive it!
Sometimes carriers mark packages as delivered before they arrive. Wait 1–2 days or contact your local post office first.
🎨 14. How often do you release new products?
We launch new collections every season. Follow us on social media to stay updated!
💬 15. How do I contact customer service?
Email us at pawfields_@hotmail.com or call us at +1 857-847-7148.
🛒 16. Do I need an account to place an order?
No account needed! But creating one lets you track orders and save shipping info.
🐕 17. What sizes do your pet collars come in?
We offer sizes from XS to XL. Please check our sizing chart on each product page for guidance.
🕘 18. What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 6 PM EST.
📃 19. Do you offer bulk or wholesale discounts?
Yes, we do! Email us with your request and we’ll be happy to provide wholesale pricing.
🧼 20. How should I clean my pet’s toy or bed?
Most toys are surface-washable. Beds often have removable covers—check the product page for specific care instructions.
Store Name: Pawfields
Company: PAWFIELDS ENRICHMENT GROUP INC.
Email: pawfields_@hotmail.com
Phone: +1 857-847-7148
Address: 1631 Rock Springs Road, Apopka, FL 32712