Help Center

🛠️ Help Center

Welcome to the Pawfields Help Center! We're here to ensure your experience is as smooth and joyful as a wagging tail. Find answers to common questions below, or reach out to us anytime.

📦 Order Status & Tracking

Once your order has been shipped, you’ll receive an email with your tracking number. Please allow up to 48 hours for tracking information to become available.

If you haven’t received tracking details or need assistance, email us at pawfields_@hotmail.com.

🔄 Returns & Exchanges

You can return or exchange unused products within 14 days of delivery. Items must be in original condition and packaging.

Custom items cannot be returned unless they are defective. To start a return, contact our support team with your order number.

🚚 Shipping Information

We offer free shipping across the USA and Europe. Orders are processed in 1–3 business days. Delivery estimates:

  • USA: Within 7 business days
  • Europe: Within 15 business days

International shipping is also available and calculated at checkout.

💳 Payments

We accept secure payments via:

  • Credit/Debit Cards (Visa, MasterCard, AMEX, Discover)
  • PayPal
  • Shopify Payments

🐶 Product Questions

Need help choosing the right toy or accessory for your furry friend? Our team is happy to assist you with product recommendations and sizing guidance.

📮 Change or Cancel an Order

To change or cancel your order, please contact us within 12 hours of placing it. Once an order is processed or shipped, it can no longer be modified.

🔐 Privacy & Security

We take your privacy seriously. Your personal and payment information is encrypted and never shared. Learn more on our Privacy Policy page.

📞 Contact Us

Still need help? We're just a message away!

Store Name: Pawfields
Company: PAWFIELDS ENRICHMENT GROUP INC.
Email: pawfields_@hotmail.com
Phone: +1 857-847-7148
Address: 1631 Rock Springs Road, Apopka, FL 32712